Scott Limmer

Every lawyer and firm has come across a difficult client. But in a small firm or solo practice, lawyers don’t have the luxury of blowing off and ignoring difficult clients. You need to have a conversation with the client about the parameters of the relationship. It helps to give the client something to do- tasks – to help the case along – have them track down relevant facts or create timelines. Keep the client informed about the timing of the case and the court docket. Reach out to them when there are gaps in progress to let them know that there is nothing to be done right now. Managing client expectations and keeping the lines of communication open are the best ways to keep a difficult client happy. The hosts discuss a variety of ways to help deal with these clients so that you can keep them in your practice.

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